Deliveries inside New Zealand

All deliveries within NZ will be by courier, through PBT Couriers, unless they are to a P.O. Box, in which case they will be delivered via NZ Post. All deliveries by PBT Couriers require a signature upon delivery. Should you not receive your order within 7 working days please contact You will be advised within 48 hours the status of your order.

Orders are processed Monday to Friday 9 am to 5 pm.



Deliveries outside New Zealand

International orders are sent using New Zealand Posts' International Air Service. Delivery to key destinations can take between 2 and 4 weeks.

If your order either fails to arrive or isn't within the above timeframe please contact us on or phone +64 3 366 8827.

Should your order be received in an unsatisfactory condition please notify us immediately on stating the issue to be resolved.

Deliveries to locations outside of New Zealand may incur tax or duty charges. Any duties or taxes incurred upon delivery will be the sole responsibility of the delivery recipient / purchaser prior to delivery.