• We understand when shopping on-line you may order something that does not meet your expectations. Should for any reason you are not 100% satisfied with any of your purchases, we will happily accept them back provided it be:
  1. within 7 days of receipt of the purchase
  2. within 30 days of being dispatched from us
  3. arrive back to us within 30 days of despatch by the purchaser.
  • Please send us an email advising of return where 30 days of the original purchase has occurred.
  • In return for this liberal policy we simply ask that you keep all the original tags applied to the item and that the garment hasn't been worn, apart from an initial try on.

  • If there are any manufacturing defects we will repair them for you, any other repairs can be done for a small fee.

  • Freight or an other costs will only be charged once to fulfil your order, this means if you require a replacement garment from the original order this will be at our cost.

  • Should you require a credit for a returned purchase we will refund the full purchase price of the garment (excluding any freight or other costs that may have been charged).

  • The return postage and delivery charges are not refundable, unless we have made an error with your order.

  • If you have a query regarding this transaction you can call us during working hours on +64 3 366 8827 ext. 250.

Returned garments are to be sent to:

Kauri Clothing Ltd,
400 St. Asaph Street
Christchurch 8011
New Zealand


Phone: +64 3 366 8827 Ext. 250